Billing & Refunds

Zunlis Plus is not available for purchase yet. This policy describes how it will work at launch.

Plans and price

Safety information, privacy controls, cancellation, and the basic itinerary for any plan you've made are never behind a paywall.

Automatic renewal

Zunlis Plus is a monthly subscription that renews automatically and charges your payment method $5.99 (plus applicable tax) every month on the same day of the month you subscribed, until you cancel. Before you pay, we show the price, billing frequency, what's included, and how to cancel, and we ask you to separately agree to the automatic renewal. After you subscribe, we email you a confirmation with these terms and instructions for cancelling.

We don't pre-select paid options, use fake countdown timers, or hide recurring charges. If we ever offer a free trial or discounted introductory price, we'll clearly state when it ends and what you'll be charged afterwards, remind you before the paid period starts where required by law, and let you cancel online before you're charged.

Price changes

If we change the price of Zunlis Plus, we'll email you at least 30 days before the new price applies to your subscription, and you can cancel before it takes effect. We also send an annual reminder of your subscription terms where required by law.

How to cancel

You can cancel online at any time from your account settings in a few clicks — the same way you signed up. You don't need to call or email us, and we won't make you go through a sales pitch first. (If we show an optional offer while you cancel, you can skip it in one click.) You can also email support@zunlis.com.

When you cancel, your subscription won't renew. You keep Plus features until the end of the period you've already paid for, and we'll email you a confirmation. Your saved plans stay available on the free plan.

Refunds

• First-time 7-day refund: if you subscribe to Plus for the first time and aren't happy, email us within 7 days of your first charge for a full refund — no questions asked.
• After that: monthly charges are generally non-refundable, and we don't provide refunds for partial months. When you cancel, you keep access until the end of the paid period.
• Our mistakes: if you were charged in error, charged twice, charged after you cancelled, or couldn't use Plus because of a problem on our side, we'll refund the affected charge.
• If we discontinue Plus, we'll refund any prepaid, unused portion.
• Where the law gives you more, the law wins. For example, consumers in the EU and UK may have a 14-day right to withdraw from a digital service contract; if you start using Plus within that period, you agree we may deduct a proportionate amount for the time used.

To request a refund, email support@zunlis.com from the address on your account. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Failed payments

If a renewal payment fails, we'll let you know and retry over a short period. If we can't collect payment, your account will move to the free plan; nothing you've saved will be deleted because of a failed payment. We don't charge late fees.

Venue costs aren't included

Zunlis Plus covers Zunlis features only. Food, drinks, tickets, transport, and reservations are paid to the venue or provider directly, under their own pricing and refund policies. Zunlis cost estimates are estimates only.

Payment processing

Payments are processed by Stripe. Zunlis never sees or stores your full card number. See our Privacy Policy for details.

Disputes and questions

If something looks wrong on your statement, please contact us before disputing the charge with your bank — we can usually fix it faster. Email support@zunlis.com.